{"id":2173,"date":"2020-07-07T11:09:07","date_gmt":"2020-07-07T10:09:07","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=2173"},"modified":"2020-08-28T08:33:21","modified_gmt":"2020-08-28T07:33:21","slug":"centro-de-llamadas","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/introduccion-a-cloudpbx\/pbx\/centro-de-llamadas\/","title":{"rendered":"Centro de Llamadas"},"content":{"rendered":"<p><strong>Cloud PBX<\/strong> cuenta con un poderoso m\u00f3dulo para Centros de Llamadas, entre las opciones incluidas en este m\u00f3dulo est\u00e1n las siguientes:<\/p>\n<ul>\n<li>Centro de Llamadas\n<ul>\n<li><strong>Grupos de Timbrado<\/strong>, los grupos de timbrado te permiten crear un \u00fanico n\u00famero de extensi\u00f3n (el n\u00famero de grupo de llamada) que sonar\u00e1 en m\u00faltiples, estos grupos de extensiones no manejan estad\u00edsticas.<\/li>\n<li><strong>Colas<\/strong>, colas de llamadas que manejan estad\u00edsticas a trav\u00e9s de un archivo de registro.<\/li>\n<li><strong>Prioridades de Colas<\/strong>, da prioridad a una llamada de cola en otra, muy \u00fatil cuando un agente sirve varias colas simult\u00e1neamente.<\/li>\n<li><strong>Colas VIP<\/strong>, lista de tel\u00e9fonos que se le dar\u00e1n prioridad en la cola de llamadas.<\/li>\n<li><strong>Retorno de Llamadas de Colas, <\/strong>con el m\u00f3dulo Queues CallBack, puede reducir la frustraci\u00f3n de los clientes al minimizar el tiempo que pasan en espera.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":2105,"menu_order":3,"template":"","manualdocumentationcategory":[68,69],"manual_doc_tag":[],"class_list":["post-2173","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-centralita-virtual"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - 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