{"id":2873,"date":"2020-09-11T18:04:40","date_gmt":"2020-09-11T17:04:40","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=2873"},"modified":"2020-09-11T18:04:40","modified_gmt":"2020-09-11T17:04:40","slug":"supervision-de-cola","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/cloud-switchboard\/switchboard\/supervision-de-cola\/","title":{"rendered":"Supervisi\u00f3n de cola"},"content":{"rendered":"<p>Muestra informaci\u00f3n estad\u00edstica sobre la cola.<\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-2874 aligncenter\" src=\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png\" alt=\"\" width=\"539\" height=\"228\" srcset=\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png 1164w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola-300x127.png 300w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola-1024x433.png 1024w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola-768x325.png 768w\" sizes=\"(max-width: 539px) 100vw, 539px\" \/><\/p>\n<div class=\"title-content-print\">\n<div class=\"entry-content clearfix\">\n<p>&nbsp;<\/p>\n<p>Informaci\u00f3n:<\/p>\n<ul>\n<li><strong>Nivel de Servicio<\/strong>, porcentaje de llamadas respondidas antes de cierta cantidad de segundos.<\/li>\n<li><strong>Llamadas Completadas<\/strong>, llamadas completadas en la cola.<\/li>\n<li><strong>Llamadas Abandonadas<\/strong>, llamadas abandonadas en la cola.<\/li>\n<li><strong>SLA<\/strong>, n\u00famero de segundos antes de los cuales se debe responder la llamada.<\/li>\n<li><strong>Llamadas en Cola<\/strong>, llamadas actuales en la cola.<\/li>\n<li><strong>Llamada en Espera m\u00e1s Larga<\/strong>, llamada que tiene m\u00e1s tiempo esperando en la cola.<\/li>\n<li><strong>Miembros\u00a0<\/strong><b>Registrados<\/b>, cantidad de miembros que est\u00e1n registrados en la cola.<\/li>\n<li><strong>Miembros Disponibles<\/strong>, cantidad de miembros que est\u00e1n disponibles en la cola.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div><\/div>\n<div class=\"panel-heading\">\n<div class=\"social-box\"><\/div>\n<div id=\"rate-topic-content\" class=\"row-fluid\">\n<div class=\"rate-buttons\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":2838,"menu_order":0,"template":"","manualdocumentationcategory":[68,88],"manual_doc_tag":[],"class_list":["post-2873","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-switchboard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"Muestra informaci\u00f3n estad\u00edstica sobre la cola. &nbsp; &nbsp; Informaci\u00f3n: Nivel de Servicio, porcentaje de llamadas respondidas antes de cierta cantidad de segundos. Llamadas Completadas, llamadas completadas en la cola. Llamadas Abandonadas, llamadas abandonadas en la cola. SLA, n\u00famero de segundos antes de los cuales se debe responder la llamada. Llamadas en Cola, llamadas actuales en [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/\" \/>\n<meta property=\"og:site_name\" content=\"Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:image\" content=\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/\",\"url\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/\",\"name\":\"Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks\",\"isPartOf\":{\"@id\":\"https:\/\/advento.info\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png\",\"datePublished\":\"2020-09-11T17:04:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage\",\"url\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png\",\"contentUrl\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png\",\"width\":1164,\"height\":492},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/advento.info\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cloud Switchboard\",\"item\":\"https:\/\/advento.info\/index.php\/documentacion\/cloud-switchboard\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Switchboard\",\"item\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Supervisi\u00f3n de cola\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/advento.info\/#website\",\"url\":\"https:\/\/advento.info\/\",\"name\":\"Documentaci\u00f3n Advento networks\",\"description\":\"Documentaci\u00f3n\",\"publisher\":{\"@id\":\"https:\/\/advento.info\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/advento.info\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/advento.info\/#organization\",\"name\":\"Documentaci\u00f3n Advento networks\",\"url\":\"https:\/\/advento.info\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/advento.info\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png\",\"contentUrl\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png\",\"width\":479,\"height\":92,\"caption\":\"Documentaci\u00f3n  Advento networks\"},\"image\":{\"@id\":\"https:\/\/advento.info\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/","og_locale":"es_ES","og_type":"article","og_title":"Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks","og_description":"Muestra informaci\u00f3n estad\u00edstica sobre la cola. &nbsp; &nbsp; Informaci\u00f3n: Nivel de Servicio, porcentaje de llamadas respondidas antes de cierta cantidad de segundos. Llamadas Completadas, llamadas completadas en la cola. Llamadas Abandonadas, llamadas abandonadas en la cola. SLA, n\u00famero de segundos antes de los cuales se debe responder la llamada. Llamadas en Cola, llamadas actuales en [&hellip;]","og_url":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/","og_site_name":"Documentaci\u00f3n Advento networks","og_image":[{"url":"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/","url":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/","name":"Supervisi\u00f3n de cola - Documentaci\u00f3n Advento networks","isPartOf":{"@id":"https:\/\/advento.info\/#website"},"primaryImageOfPage":{"@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage"},"image":{"@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage"},"thumbnailUrl":"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png","datePublished":"2020-09-11T17:04:40+00:00","breadcrumb":{"@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#primaryimage","url":"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png","contentUrl":"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/descripcion-general-de-la-cola.png","width":1164,"height":492},{"@type":"BreadcrumbList","@id":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/supervision-de-cola\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/advento.info\/"},{"@type":"ListItem","position":2,"name":"Cloud Switchboard","item":"https:\/\/advento.info\/index.php\/documentacion\/cloud-switchboard\/"},{"@type":"ListItem","position":3,"name":"Switchboard","item":"https:\/\/advento.info\/index.php\/documentation\/cloud-switchboard\/switchboard\/"},{"@type":"ListItem","position":4,"name":"Supervisi\u00f3n de cola"}]},{"@type":"WebSite","@id":"https:\/\/advento.info\/#website","url":"https:\/\/advento.info\/","name":"Documentaci\u00f3n Advento networks","description":"Documentaci\u00f3n","publisher":{"@id":"https:\/\/advento.info\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/advento.info\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/advento.info\/#organization","name":"Documentaci\u00f3n Advento networks","url":"https:\/\/advento.info\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/advento.info\/#\/schema\/logo\/image\/","url":"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png","contentUrl":"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png","width":479,"height":92,"caption":"Documentaci\u00f3n  Advento networks"},"image":{"@id":"https:\/\/advento.info\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manual_documentation\/2873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manual_documentation\/2873\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manual_documentation\/2838"}],"wp:attachment":[{"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/media?parent=2873"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2873"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/advento.info\/index.php\/wp-json\/wp\/v2\/manual_doc_tag?post=2873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}