{"id":3023,"date":"2020-09-16T10:44:48","date_gmt":"2020-09-16T09:44:48","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=3023"},"modified":"2020-09-16T10:44:48","modified_gmt":"2020-09-16T09:44:48","slug":"por-cola","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/cloud-stats-call-center-reports\/reporte-de-llamadas\/por-cola\/","title":{"rendered":"Por Cola"},"content":{"rendered":"<p>En reporte por Cola (Queue) vamos a obtener un resumen de toda la actividad en cada cola de llamada con los siguientes datos:<\/p>\n<ul>\n<li><strong>Queue<\/strong>, cola de llamada.<\/li>\n<li><strong>Answered Calls<\/strong>, total de llamadas atendidas por los agentes.<\/li>\n<li><strong>Abandoned Calls<\/strong>, total de llamadas no atendidas del todo por los agentes.<\/li>\n<li><strong>Offered Calls<\/strong>, total de llamadas que ingresaron a la cola.<\/li>\n<li><strong>Max Callers<\/strong>, m\u00e1xima posici\u00f3n de un llamante en la cola, menor es mejor.<\/li>\n<li><strong>Answered %<\/strong>, porcentaje de llamadas atendidas con respecto a las que ingresaron a la cola.<\/li>\n<li><strong>Abandoned %<\/strong>, porcentaje de llamadas no atendidas con respecto a las que ingresaron a la cola.<\/li>\n<li><strong>Avg Calls Length<\/strong>, duraci\u00f3n promedio de llamadas atendidas.<\/li>\n<li><strong>Total Calls Length<\/strong>, total duraci\u00f3n de las llamadas atendidas.<\/li>\n<li><strong>Avg Calls Wainting Time<\/strong>, tiempo de espera promedio.<\/li>\n<li><strong>Total Waiting Time<\/strong>, suma de todos los tiempos de espera en la cola.<\/li>\n<li><strong>Service Level<\/strong>, el nivel de servicio con respecto al valor programado al momento de crear la cola de llamada en Cloud PBX.<\/li>\n<\/ul>\n<p>Es posible ver un detalle de las llamadas de cada cola presionando el s\u00edmbolo de m\u00e1s (+) que se encuentra adelante del n\u00famero de cola.<\/p>\n<p>Es posible ver un detalle de los eventos de cada llamada presionando el s\u00edmbolo de m\u00e1s (+) que se encuentra delante de la fecha.<\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-3024\" src=\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola.png\" alt=\"\" width=\"2520\" height=\"1490\" srcset=\"https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola.png 2520w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola-300x177.png 300w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola-1024x605.png 1024w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola-768x454.png 768w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola-1536x908.png 1536w, https:\/\/advento.info\/wp-content\/uploads\/2020\/09\/por-cola-2048x1211.png 2048w\" sizes=\"(max-width: 2520px) 100vw, 2520px\" \/><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3002,"menu_order":0,"template":"","manualdocumentationcategory":[68,90],"manual_doc_tag":[],"class_list":["post-3023","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-stats"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Por Cola - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/por-cola\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Por Cola - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"En reporte por Cola (Queue) vamos a obtener un resumen de toda la actividad en cada cola de llamada con los siguientes datos: Queue, cola de llamada. 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