{"id":3031,"date":"2020-09-16T11:10:50","date_gmt":"2020-09-16T10:10:50","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=3031"},"modified":"2020-09-16T11:10:50","modified_gmt":"2020-09-16T10:10:50","slug":"detalle-de-llamadas-contestadas","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/","title":{"rendered":"Detalle de Llamadas Contestadas"},"content":{"rendered":"<p>Reporte detallado de llamadas entrantes a cada cola, con la posibilidad de ver todos los eventos relacionado con la llamada con los siguientes datos:<\/p>\n<ul>\n<li><strong>Date<\/strong>, fecha y hora de la llamada.<\/li>\n<li><strong>Queue<\/strong>, cola por donde ingres\u00f3 la llamada.<\/li>\n<li><strong>Caller<\/strong>, nuero telef\u00f3nico del llamante.<\/li>\n<li><strong>Position<\/strong>, posici\u00f3n del llamante cuando la llamada fue atendida.<\/li>\n<li><strong>Disconnected By<\/strong>, quien termino la llamada, hay dos posibilidades, el agente o el llamante.<\/li>\n<li><strong>Wait<\/strong>, tiempo d espera antes de ser atendida la llamada.<\/li>\n<li><strong>Duration<\/strong>, duracion total de la llamada.<\/li>\n<li><strong>Agent<\/strong>, agente que atendi\u00f3 la llamada.<\/li>\n<\/ul>\n<p>Es posible ver un detalle de los eventos de cada llamada presionando el s\u00edmbolo de m\u00e1s (+) que se encuentra delante de la fecha.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3002,"menu_order":0,"template":"","manualdocumentationcategory":[68,90],"manual_doc_tag":[],"class_list":["post-3031","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-stats"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Detalle de Llamadas Contestadas - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Detalle de Llamadas Contestadas - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"Reporte detallado de llamadas entrantes a cada cola, con la posibilidad de ver todos los eventos relacionado con la llamada con los siguientes datos: Date, fecha y hora de la llamada. Queue, cola por donde ingres\u00f3 la llamada. Caller, nuero telef\u00f3nico del llamante. Position, posici\u00f3n del llamante cuando la llamada fue atendida. Disconnected By, quien [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/\" \/>\n<meta property=\"og:site_name\" content=\"Documentaci\u00f3n Advento networks\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/\",\"url\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/\",\"name\":\"Detalle de Llamadas Contestadas - Documentaci\u00f3n Advento networks\",\"isPartOf\":{\"@id\":\"https:\/\/advento.info\/#website\"},\"datePublished\":\"2020-09-16T10:10:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/advento.info\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cloud Stats (Call Center Reports)\",\"item\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Reporte de Llamadas\",\"item\":\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Detalle de Llamadas Contestadas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/advento.info\/#website\",\"url\":\"https:\/\/advento.info\/\",\"name\":\"Documentaci\u00f3n Advento networks\",\"description\":\"Documentaci\u00f3n\",\"publisher\":{\"@id\":\"https:\/\/advento.info\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/advento.info\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/advento.info\/#organization\",\"name\":\"Documentaci\u00f3n Advento networks\",\"url\":\"https:\/\/advento.info\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/advento.info\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png\",\"contentUrl\":\"https:\/\/advento.info\/wp-content\/uploads\/2020\/07\/Logo_advento_gris_479.png\",\"width\":479,\"height\":92,\"caption\":\"Documentaci\u00f3n  Advento networks\"},\"image\":{\"@id\":\"https:\/\/advento.info\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Detalle de Llamadas Contestadas - Documentaci\u00f3n Advento networks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/reporte-de-llamadas\/detalle-de-llamadas-contestadas\/","og_locale":"es_ES","og_type":"article","og_title":"Detalle de Llamadas Contestadas - Documentaci\u00f3n Advento networks","og_description":"Reporte detallado de llamadas entrantes a cada cola, con la posibilidad de ver todos los eventos relacionado con la llamada con los siguientes datos: Date, fecha y hora de la llamada. 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