{"id":3039,"date":"2020-09-16T11:37:05","date_gmt":"2020-09-16T10:37:05","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=3039"},"modified":"2020-09-16T11:38:58","modified_gmt":"2020-09-16T10:38:58","slug":"agentes","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/cloud-stats-call-center-reports\/agentes\/","title":{"rendered":"Agentes"},"content":{"rendered":"<p>En reportes por agentes podemos observar informaci\u00f3n detallada de las sesiones de cada agente, disponibilidad de los agentes, sesiones por hora de los agentes y agentes registrados por d\u00eda y hora.<\/p>\n<p>Un dato muy importante que hay que tomar en cuenta es que algunas veces el periodo evaluado no incluye ciertos eventos como por ejemplo el registro del agente en las colas, para esto tenemos el par\u00e1metro\u00a0<strong>Max Session Allowed (hours)<\/strong>, el valor predeterminado es 7, este nos indica que si no se encuentra el evento de\u00a0<strong>Login\/Logout<\/strong>\u00a0que completa el evento el tiempo m\u00e1ximo de sesi\u00f3n del agente ser\u00e1 de 7 horas. Esto solo pasa cuando evaluamos periodos muy cortos menores a 24 horas. En algunas ocasiones se encuentra eventos hu\u00e9rfanos como por ejemplo un evento\u00a0<strong>UnPause<\/strong>\u00a0sin que le precediera el evento Pause, para este caso existe el par\u00e1metro\u00a0<strong>Max Pause Allowed (minutes)<\/strong>.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Session Details<\/strong>, reporte resumido y detallado de las sesiones de cada agente.<\/li>\n<li><strong>Availability<\/strong>, reporte detallado de la disponibilidad de los agentes.<\/li>\n<li><strong>Session By Hour<\/strong>, aqu\u00ed podemos ver el total de duraci\u00f3n de la sesi\u00f3n de los agentes por hora.<\/li>\n<li><strong>By Hour<\/strong>, en este reporte podemos ver cu\u00e1ntos agentes hab\u00edan registrados en una fecha y hora exacta y el listado de los mismo.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":2932,"menu_order":0,"template":"","manualdocumentationcategory":[68,90],"manual_doc_tag":[],"class_list":["post-3039","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-stats"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agentes - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-stats-call-center-reports\/agentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentes - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"En reportes por agentes podemos observar informaci\u00f3n detallada de las sesiones de cada agente, disponibilidad de los agentes, sesiones por hora de los agentes y agentes registrados por d\u00eda y hora. 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