En el menu\u0301 tenemos las siguientes opciones:<\/p>\n
\n
Dashboard<\/strong>, aqu\u00ed\u0301 podremos ver las campa\u00f1as y agentes activos, asi\u0301 como contactos atendidos, etc.<\/li>\n
Campa\u00f1as<\/strong>, aqu\u00ed\u0301 se configuran por completo las campa\u00f1as, este men\u00fa\u0301 consta de las siguientes opciones:\n
\n
Campa\u00f1as<\/strong>, es la \u00faltima opci\u00f3n que se configura, es donde se a\u00f1aden todos los datos configurados anteriormente.<\/li>\n
Listas de Contactos,<\/strong> aqu\u00ed es donde cargamos la lista de contactos de la campa\u00f1a, la aplicaci\u00f3n permite cargar formatos CSV, XLS o XLSX.<\/li>\n
Grupos de Disposici\u00f3n<\/strong>, Aqu\u00ed se configuran los grupos de disposiciones, es decir el resultado que seleccionara el agente al finalizar las llamada.<\/li>\n
Formularios, <\/strong>Permite crear el formulario que se utiliza en cada campa\u00f1a, se utiliza para completar la informaci\u00f3n adicional de cada llamada.<\/li>\n
Colas,<\/strong> Con el objetivo de llevar las estad\u00edsticas\u00a0y poder asignar agentes a cada compan\u0303a es necesario crear colas de llamadas, estas cola se asocian a los agentes.<\/li>\n<\/ul>\n<\/li>\n
Informes<\/strong>. En esta secci\u00f3n se encuentran los reportes de Agentes, Disposiciones y llamadas por agente.\n
\n
Reporte de Agentes<\/strong>, permite generar reportes de la actividad en una campa\u00f1a por agente.<\/li>\n
Disposiciones, <\/strong>permite ver el resultado global de cada campa\u00f1a por\u00a0disposici\u00f3n.<\/li>\n
Llamadas por Agente<\/strong>, muestra el detalle de las llamadas de cada agente.<\/li>\n<\/ul>\n<\/li>\n
Usuarios,<\/strong>\u00a0creamos los usuarios del sistema y los asociamos a sus privilegios.\n
\n
Usuarios,<\/strong> \u00e9sta opci\u00f3n permite crear los usuarios para asociarlos a un rol y una extensi\u00f3n.<\/li>\n
Perfiles de Pausas,<\/strong> creamos las causas de pausa la cual vamos a relacionar con el usuario.<\/li>\n
Roles,<\/strong> Creamos el rol y le asociamos permisos.<\/li>\n
Permisos del Sistema<\/strong>, Asociamos los agentes con las colas y las campa\u00f1as.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":2959,"menu_order":0,"template":"","manualdocumentationcategory":[68,92],"manual_doc_tag":[102],"class_list":["post-3360","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-dialer","manual_doc_tag-daler"],"yoast_head":"\nMen\u00fa - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-dialer\/menu\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Men\u00fa - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"En el menu\u0301 tenemos las siguientes opciones: Dashboard, aqu\u00ed\u0301 podremos ver las campa\u00f1as y agentes activos, asi\u0301 como contactos atendidos, etc. Campa\u00f1as, aqu\u00ed\u0301 se configuran por completo las campa\u00f1as, este men\u00fa\u0301 consta de las siguientes opciones: Campa\u00f1as, es la \u00faltima opci\u00f3n que se configura, es donde se a\u00f1aden todos los datos configurados anteriormente. 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<\/p>\n