{"id":3393,"date":"2022-06-27T11:54:19","date_gmt":"2022-06-27T10:54:19","guid":{"rendered":"https:\/\/advento.info\/?post_type=manual_documentation&#038;p=3393"},"modified":"2022-06-27T11:54:19","modified_gmt":"2022-06-27T10:54:19","slug":"campanas","status":"publish","type":"manual_documentation","link":"https:\/\/advento.info\/index.php\/documentacion\/cloud-dialer\/campanas\/campanas\/","title":{"rendered":"Campa\u00f1as"},"content":{"rendered":"<div class=\"page\" title=\"Page 16\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>En este mo\u0301dulo se configura la campan\u0303a, es muy importante que entes de configurar la campan\u0303a tenga ya preparado lo siguiente:<\/p>\n<ul>\n<li><strong>Formulario<\/strong>, haber creado el formulario.<\/li>\n<li><strong>Grupos de Disposici\u00f3n<\/strong>, haber creado al menos un grupo de disposicio\u0301n.<\/li>\n<li><strong>Lista de Contactos,<\/strong> haber importado al menos una lista de contactos.<\/li>\n<li><strong>Colas<\/strong>, haber creado al menos una cola con los Agentes que van a gestionar\u00a0la campan\u0303a.Una vez completados estos 4 requisitos vamos a Campa\u00f1as &gt; Campa\u00f1as y completaremos el siguiente formulario:<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-3394 aligncenter\" src=\"https:\/\/advento.info\/wp-content\/uploads\/2022\/06\/campana-dialer.png\" alt=\"campa\u00f1a dialer\" width=\"906\" height=\"799\" srcset=\"https:\/\/advento.info\/wp-content\/uploads\/2022\/06\/campana-dialer.png 906w, https:\/\/advento.info\/wp-content\/uploads\/2022\/06\/campana-dialer-300x265.png 300w, https:\/\/advento.info\/wp-content\/uploads\/2022\/06\/campana-dialer-768x677.png 768w\" sizes=\"(max-width: 906px) 100vw, 906px\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Page 16\">\n<div class=\"page\" title=\"Page 16\">\n<p>Los datos que debemos \u00a0configurar son los siguientes:<\/p>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<ul>\n<li><strong>Nombre<\/strong>, nombre corto para identificar la campan\u0303a.<\/li>\n<li><strong>Cola<\/strong>, cola a la cual estara\u0301 relacionada la campan\u0303a. En esta cola esta\u0301n los\u00a0agentes que pertenecen a la campan\u0303a, asi\u0301 como el tipo de marcado.<\/li>\n<li><strong>Fecha de inicio<\/strong>, di\u0301a de inicio de la campan\u0303a.<\/li>\n<li><strong>Fecha de Fin<\/strong>, di\u0301a de finalizacio\u0301n de la campan\u0303a.<\/li>\n<li><strong>Hora de Inicio del Turno,<\/strong> hora de inicio de la campan\u0303a.<\/li>\n<li><strong>Hora de finalizaci\u00f3n del turno<\/strong>, hora fin de la campan\u0303a.<\/li>\n<li><strong>Lista de Contactos<\/strong>, lista de contactos asociado a la campan\u0303a.<\/li>\n<li><strong>Formulario<\/strong>, formulario asociado a la campan\u0303a.<\/li>\n<li><strong>Grupo de Disposiciones<\/strong>, grupo de disposicio\u0301n asociado a la campan\u0303a.<\/li>\n<li><strong>Peso<\/strong>, peso de la campan\u0303a, por ejemplo, si un Agente gestiona dos campan\u0303as al mismo tiempo:\n<ul>\n<li>Campan\u0303a A, peso: 20<\/li>\n<li>Campan\u0303a B, peso: 40<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">Significa que por cada 20 contactos gestionados en la campan\u0303a A debera\u0301 de gestionar 40 en la campan\u0303a B. Este valor es porcentual, es decir debe gestionar el doble en la campan\u0303a B.<\/p>\n<ul>\n<li><strong>Editar<\/strong>, Edita el estado de la campa\u00f1a, Activa, Inactiva, Terminada.<\/li>\n<li><strong>Gui\u00f3n,<\/strong> aqui\u0301 se configura el texto que el Agente debe de transmitir al cliente. Tambie\u0301n es posible utilizar este script como ayuda para que el agente pueda responder al cliente durante la llamada.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":3369,"menu_order":4,"template":"","manualdocumentationcategory":[68,92],"manual_doc_tag":[],"class_list":["post-3393","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telefonia-voip","manualdocumentationcategory-cloud-dialer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Campa\u00f1as - Documentaci\u00f3n Advento networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advento.info\/index.php\/documentation\/cloud-dialer\/campanas\/campanas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Campa\u00f1as - Documentaci\u00f3n Advento networks\" \/>\n<meta property=\"og:description\" content=\"En este mo\u0301dulo se configura la campan\u0303a, es muy importante que entes de configurar la campan\u0303a tenga ya preparado lo siguiente: Formulario, haber creado el formulario. 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